Frequently Asked Questions
FAQs
It’s natural to have lots of questions about remodeling your kitchen, bath, or any other
space in your West Michigan home. Check here to find many of the answers you’re looking for.
NEED ANSWERS?
What Clients Want To Know
Projects
What are your typical jobs?
We help customers with jobs as small as picking out new hardware to jobs as big as a full house remodel and everything in between.
Consultations
Do you offer free consultations?
Option 1: Complimentary Service – This option offers an initial design consultation with one of our designers using client provided dimensions and would result in a future presentation in our showroom. During that meeting we will highlight the discussed features using a 2020 design drawing program. Straight Line will then provide a written quote with pricing for you to take home.
Option 2: $500 Retainer – This option offers all the benefits of Option 1 plus a site/home visit and any follow up meetings/changes to the initial design at no additional charge. Straight Line will provide you with a written quote with pricing and 3-D perspective drawings for you to take home.
Option 3: $2,500 Retainer – This option offers all the benefits of Option 2 plus all dimensional layouts for you to take home.
*All retainers will be credited toward purchase of $2,500 or more.
Option 1: Complimentary Service – This option offers an initial design consultation with one of our designers using client provided dimensions and would result in a future presentation in our showroom. During that meeting we will highlight the discussed features using a 2020 design drawing program. Straight Line will then provide a written quote with pricing for you to take home.
Option 2: $500 Retainer – This option offers all the benefits of Option 1 plus a site/home visit and any follow up meetings/changes to the initial design at no additional charge. Straight Line will provide you with a written quote with pricing and 3-D perspective drawings for you to take home.
Option 3: $2,500 Retainer – This option offers all the benefits of Option 2 plus all dimensional layouts for you to take home.
*All retainers will be credited toward purchase of $2,500 or more.
Timings
How long does a project take?
Typically, remodels for a kitchen take three to six months and bathroom remodels take one to three months. Every project is different. The length of a project varies depending on how quickly products are selected and availability of selected products.
Trends
Do your designers stay up to date with current trends?
We pride ourselves on a staff that is well trained in the latest design trends. They attend various product trainings, visit production sites, and participate in other educational design opportunities.
WE’RE HERE TO HELP YOU
Common Questions Answered
Do I need to make an appointment to come to the showroom and what are your hours of operation?
Walk-ins are welcome. To better serve you and your project needs, it is best to set up an appointment with one of our designers. Set up a consultation today:
Email: [email protected]
Spring Lake Showroom: 616-296-0920
Holland Showroom: 616-377-7089
Spring Lake & Holland Hours: Monday-Friday: 8:30am-5:00pm, evenings and Saturday: by appointment.
Do I need to hire my own installers (Builder, Plumber, Tile Installer, ect.)?
If you already hired your own installers, our designers are more than happy to work with them.
Where are you located? And what areas do you service?
We cover a large area on the lakeshore, with remodels in South Haven or past Ludington.
Why should we do business with your company vs any other kitchen and bath business?
What forms of payment do you accept?
We accept cash, check, Visa, MasterCard, Discover and American Express. If you want to pay over the phone with a credit card, you may do so only with a Visa, MasterCard or Discover. American Express cards must be swiped from our card reader at one of our showrooms to accept payment.
WHAT ABOUT YOUR PROJECT?
Product related questions
I am on a budget; would you have cabinetry in my price range?
What is the difference between quartz and granite countertops?
How long will it take for me to receive my product?
Lead time varies depending on the type of product that you purchase. Cabinetry can take 4-5 weeks to deliver, countertops average between 4-5 weeks to process, flooring can take 4-6 weeks depending on the size of the order, and other items may only take 1-2 weeks (like hardware), but it all depends on the item and if it is in stock.
What is the most desired kitchen feature?
A kitchen island is a highly sought after item. Islands are great for having seating right in the kitchen for social interaction, they add additional storage, and they can hold appliances. You can add your kitchen sink on the island, or you can use it as an area for a preparation sink. Cook tops and under counter refrigerators for beverages are other amenities that people choose for their island. Another highly desired feature is the range hood, whether it is an elaborate wood design or sleek stainless steel, it can be a statement piece in the kitchen.