Straight Line Design’sCOVID-19 Protocols

  • Client/Showroom
  • Job Sites/Service Work
  • Deliveries

Our priority is to ensure great Customer Service and to give you confidence in our company during these unprecedented times. When a client arrives in our showroom, they can be confident that:

  1. All surfaces, samples, and products have been properly sanitized.
  2. PPE items including gloves, masks, and wipes, and hand sanitizers will be readily available.
  3. Interactions with all personal will adhere to social distancing.
  4. Upon request, designers will wear gloves and masks for any interaction or scheduled meeting.
  5. After every meeting, all surfaces, samples, and products will be properly sanitized.
  6. Virtual meetings are available upon request.
  7. Samples can be checked out for personal use. These samples will be properly sanitized upon return.
  8. All employees will adhere to good hygiene practices.

If job site visits are necessary, we have strict safety guidelines to ensure customer confidence.

  1. The following questions will be asked to ensure job site safety:
    1. Have you or any family members been confirmed for COVID-19?
    2. Are you or anyone in your family experiencing, or recently experiencing, COVID-19 or acute respiratory illness symptoms?
    3. Have you or anyone in your family been in contact with any persons who has been confirmed positive for COVID-19?
    4. Have you or any of your family members been in close contact with any persons who traveled and experiencing acute respiratory illness symptoms?
  2. The number of job sites will be limited.
  3. The 6ft. social distancing guidelines will be observed for all job site visits.
  4. Contact between client and designer/service staff will be limited.
  5. Site visit follow up questions and info can be handled virtually, through email, or over the phone.

Our priority is delivering products to your job site quickly and efficiently while following our safety guidelines.

  1. All products delivered to the off-site warehouse will be handled with gloves.
  2. Delivery personal will maintain social distancing.
  3. Delivery personal will wear gloves (and masks if requested) to all job sites/handling products.
  4. Products will be delivered to the garage to ensure minimal contact.
  5. Delivery personal will wipe down all vehicles/work areas throughout the day.
  6. Delivery personal will follow all employees safety guidelines to ensure the health and safety of all clients, builders, and installers.

NEED ANSWERS?What Clients Want To Know

  • Projects
  • Consultations
  • Timings
  • Trends

What are your typical jobs?

We help customers with jobs as small as picking out new hardware all the way up to jobs as big as a full house remodel and everything in between.

Do you offer free consultations?

Option 1: Complimentary Service – This option offers an initial design consultation with one of our designers using client provided dimensions and would result in a future presentation in our showroom. During that meeting we will highlight the discussed features using a 2020 design drawing program. Straight Line will then provide a written quote with pricing for you to take home.

Option 2: $500 Retainer – This option offers all the benefits of Option 1 plus a site/home visit and any follow up meetings/changes to the initial design at no additional charge. Straight Line will provide you with a written quote with pricing and 3-D perspective drawings for you to take home.

Option 3: $2,500 Retainer – This option offers all the benefits of Option 2 plus all dimensional layouts for you to take home.

*All retainers will be credited toward purchase of $2,500 or more.

How long does a project take?

Typically, remodels for a kitchen take three to six months and bathroom remodels take one to three months. Every project is different. The length of a project varies depending on how quickly products are selected and availability of selected products.

Do your designers stay up to date with current trends?

We pride ourselves on a staff that is well trained in the latest design trends. They attend various product trainings, visit production sites, and participate in other educational design opportunities.

WE’RE HERE TO HELP YOUCommon Questions Answered

Do I need to make an appointment to come to the showroom and what are your hours of operation?

Walk-ins are welcome. To better serve you and your project needs, it is best to set up an appointment with one of our designers. Set up a consultation today:

Email: info@straightlinekitchens.com

Spring Lake Showroom: 616-296-0920

Holland Showroom: 616-377-7089

Spring Lake Hours: Mon-Fri 8:30 am – 5:00 pm & Sat 10:00 am – 1:00 pm

Holland Hours: Mon – Fri 9:00 am – 5:00 pm & Sat 10:00 am – 1:00 pm

Do I need to hire my own installers (Builder, Plumber, Tile Installer, ect.)?

No, you do not have to find your own installers. Our designers will hire them for you.

If you already hired your own installers, our designers are more than happy to work with them.

Where are you located? And what areas do you service?

We have two West Michigan locations, one being in Spring Lake and the other in Holland.

We cover a large area on the lakeshore, with remodels in South Haven or past Ludington.

Why should we do business with your company vs any other kitchen and bath business?

At Straight Line Design, we believe it is not just a house, “it’s your home,” and we want to “make it great.” We are locally owned and operated. Our experienced designers not only design and sell products, but they will help manage the entire remodel from start to finish. Our personalized approach includes several one-on-one meetings for planning (in which we use a 3-D cad program to show you design ideas), home visits, and even a personal delivery team.

What forms of payment do you accept?

We accept cash, check, Visa, Master Card, Discover and American Express. If you want to pay over the phone with a credit card, you may do so only with a Visa, Master Card or Discover. American Express cards must be swiped from our card reader at one of our showrooms to accept payment.

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WHAT ABOUT YOUR PROJECT?Product related questions

I am on a budget; would you have cabinetry in my price range?

Yes, at Straight Line Design we try to meet the needs of every customer. We offer several different cabinetry lines that vary in price to fit every budget and style.

What is the difference between quartz and granite countertops?

Quartz and Granite are both very strong, durable, and beautiful countertops; Quartz requires no sealing, and it does not allow bacteria and stains to soak into the surface of the countertop. Granite requires sealing in order to make it resilient.  Whichever you choose, both options will add value and distinction to your kitchen.

How long will it take for me to receive my product?

Lead time varies depending on the type of product that you purchase. Cabinetry can take 4-5 weeks to deliver, countertops average between 4-5 weeks to process, flooring can take 4-6 weeks depending on the size of the order, and other items may only take 1-2 weeks (like hardware), but it all depends on the item and if it is in stock.

What is the most desired kitchen feature?

A kitchen island is a highly sought after item. Islands are great for having seating right in the kitchen for social interaction, they add additional storage, and they can hold appliances. You can add your kitchen sink in the island, or you can use it as an area for a preparation sink. Cook tops and under counter refrigerators for beverages are other amenities that people choose for their island. Another highly desired feature is the range hood, whether it is an elaborate wood design or sleek stainless steel, it can be a statement piece in the kitchen.

Do you offer free consultations?

We offer three different consultation packages. Please, refer to our “About Us” page for packaging pricing.

18055 174th Ave
Spring Lake, MI 49456
90 Douglas AVE
Suite 30
Holland, MI 49424
Telephone
Spring Lake: +1-616-296-0920
Holland: +1-616-377-7089
info@straightlinekitchens.com
18055 174th Ave
Spring Lake, MI 49456
90 Douglas AVE
Suite 30
Holland, MI 49424
Telephone
Spring Lake: +1-616-296-0920
Holland: +1-616-377-7089
info@straightlinekitchens.com
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